Shipping

Order Processing

Please allow 3-5 business days to process your order. Expect an email within 3 business days to let you know your order is on the way!

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact our customer service team within 2 days of the delivery date.

We will work with the carrier to resolve the issue promptly, including providing a replacement or refund as necessary.

Local pickup

By appointment only at 262 W 38th St #607, New York, NY 10018

Contact Information

For any questions regarding shipping, please contact us at support@ufactory.us